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1

Technological Innovation and Its Impact on Business Model, Organization and Corporate Culture – IBM’s Transformation into a Globally Integrated, Service-Oriented Enterprise

Martin Jetter, Gerhard Satzger, Andreas Neus

Journal:

Business & Information Systems Engineering

Year:

2009

Language:

english

File:

PDF, 466 KB

english, 2009

2

Technologische Innovation und die Auswirkung auf Geschäftsmodell, Organisation und Unternehmenskultur – Die Transformation der IBM zum global integrierten, dienstleistungsorientierten Unternehmen

Martin Jetter, Gerhard Satzger, Andreas Neus

Journal:

Wirtschaftsinformatik

Year:

2009

Language:

german

File:

PDF, 505 KB

german, 2009

3

Retained Organizations in IT Outsourcing

Goldberg, Marius, Kieninger, Axel, Satzger, Gerhard, Fromm, Hansjörg

Journal:

Business & Information Systems Engineering

Year:

2017

Language:

english

File:

PDF, 471 KB

english, 2017

4

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Modular Sales – Using Concepts of Modularity to Improve the Quotation Process for B2B Service Providers

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 774 KB

english, 2018

5

Business Cost Budgets

Kieninger, Axel, Satzger, Gerhard, Straeten, Detlef, Schmitz, Björn, Baltadzhiev, Dian

Journal:

International Journal of Service Science Management Engineering and Technology

Year:

2012

File:

PDF, 738 KB

2012

6

Will the customers be happy? Identifying unsatisfied customers from service encounter data

Baier, Lucas, KÃ¼hl, Niklas, SchÃ¼ritz, Ronny, Satzger, Gerhard

Journal:

Journal of Service Management

Year:

2020

File:

PDF, 709 KB

2020

7

[IEEE 2015 IEEE 17th Conference on Business Informatics (CBI) - Lisbon, Portugal (2015.7.13-2015.7.16)] 2015 IEEE 17th Conference on Business Informatics - An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics

Bischhoffshausen, Johannes Kunze von, Paatsch, Markus, Reuter, Melanie, Satzger, Gerhard, Fromm, Hansjoerg

Year:

2015

Language:

english

File:

PDF, 536 KB

english, 2015

8

[Service Science: Research and Innovations in the Service Economy] Fundamentals of Service Systems ||

Cardoso, Jorge, Fromm, Hansjörg, Nickel, Stefan, Satzger, Gerhard, Studer, Rudi, Weinhardt, Christof

Year:

2015

Language:

english

File:

PDF, 10.22 MB

english, 2015

9

Management der Interaktionsqualität in industriellen Dienstleistungsnetzwerken — Ein Service-Analytics-Ansatz für die Störungsbearbeitung

Satzger, Gerhard, Hottum, Peter

Journal:

Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung

Year:

2015

Language:

german

File:

PDF, 277 KB

german, 2015

10

[IEEE 2016 IEEE 18th Conference on Business Informatics (CBI) - Paris, France (2016.8.29-2016.9.1)] 2016 IEEE 18th Conference on Business Informatics (CBI) - Patterns of Data-Infused Business Model Innovation

Schuritz, Ronny, Satzger, Gerhard

Year:

2016

Language:

english

File:

PDF, 329 KB

english, 2016

11

[IEEE 2016 IEEE 18th Conference on Business Informatics (CBI) - Paris, France (2016.8.29-2016.9.1)] 2016 IEEE 18th Conference on Business Informatics (CBI) - Towards Extracting Customer Needs from Incident Tickets in IT Services

Eckstein, Lena, Kuehl, Niklas, Satzger, Gerhard

Year:

2016

Language:

english

File:

PDF, 585 KB

english, 2016

12

Leasing, Steuern und Intermediäre

PD Dr. Gerhard Satzger

Journal:

Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung

Year:

1999

Language:

german

File:

PDF, 2.56 MB

german, 1999

13

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || From Data to Service Intelligence: Exploring Public Safety as a Service

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 934 KB

english, 2018

14

Try Before You Buy: How to Design Information Systems to Enhance Consumer Willingness to Test Sustainable Innovations

Stryja, Carola, Satzger, Gerhard

Journal:

Journal of technology management & innovation

Year:

2018

Language:

english

File:

PDF, 120 KB

english, 2018

15

Digital nudging to overcome cognitive resistance in innovation adoption decisions

Stryja, Carola, Satzger, Gerhard

Journal:

Service Industries Journal

Year:

2018

Language:

english

File:

PDF, 1.41 MB

english, 2018

16

Towards an understanding of technology fit and appropriation in business networks: evidence from blockchain implementations

Seebacher, Stefan, SchÃ¼ritz, Ronny, Satzger, Gerhard

Journal:

Information Systems and E-Business Management

Year:

2020

File:

PDF, 820 KB

2020

17

Electronic Commerce: Ein Instrument Zur Steuergestaltung?

Satzger, Gerhard

Journal:

Wirtschaftsinformatik

Year:

1999

Language:

german

File:

PDF, 122 KB

german, 1999

18

Innovating for and with your service customers: An assessment of the current practice of collaborative service innovation in Germany

Peter Schulteß, Sebastian Wegener, Andreas Neus, Gerhard Satzger

Journal:

Procedia - Social and Behavioral Sciences

Year:

2010

Language:

english

File:

PDF, 515 KB

english, 2010

19

[IEEE 2011 44th Hawaii International Conference on System Sciences (HICSS 2011) - Kauai, HI (2011.01.4-2011.01.7)] 2011 44th Hawaii International Conference on System Sciences - The Economics of Service Level Engineering

Kieninger, Axel, Westernhagen, Jens, Satzger, Gerhard

Year:

2011

Language:

english

File:

PDF, 431 KB

english, 2011

20

[IEEE 2011 44th Hawaii International Conference on System Sciences (HICSS 2011) - Kauai, HI (2011.01.4-2011.01.7)] 2011 44th Hawaii International Conference on System Sciences - Risk-Reward Sharing in IT Service Contracts - A Service System View

Satzger, Gerhard, Kieninger, Axel

Year:

2011

Language:

english

File:

PDF, 418 KB

english, 2011

21

[IEEE 2011 Annual SRII Global Conference (SRII) - San Jose, CA, USA (2011.03.29-2011.04.2)] 2011 Annual SRII Global Conference - Towards Service Level Engineering for IT Services: Defining IT Services from a Line of Business Perspective

Kieninger, Axel, Baltadzhiev, Dian, Schmitz, Bjorn, Satzger, Gerhard

Year:

2011

Language:

english

File:

PDF, 718 KB

english, 2011

22

[IEEE 2013 46th Hawaii International Conference on System Sciences (HICSS) - Wailea, HI, USA (2013.01.7-2013.01.10)] 2013 46th Hawaii International Conference on System Sciences - Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms

Kohler, Marc, Feldmann, Niels, Habryn, Francois, Satzger, Gerhard

Year:

2013

Language:

english

File:

PDF, 297 KB

english, 2013

23

DYNAMIC AND GOAL-BASED QUALITY MANAGEMENT FOR HUMAN-BASED ELECTRONIC SERVICES

KERN, ROBERT, THIES, HANS, ZIRPINS, CHRISTIAN, SATZGER, GERHARD

Journal:

International Journal of Cooperative Information Systems

Year:

2012

Language:

english

File:

PDF, 647 KB

english, 2012

24

[Service Science: Research and Innovations in the Service Economy] Fundamentals of Service Systems || Service Co-creation

Cardoso, Jorge, Fromm, Hansjörg, Nickel, Stefan, Satzger, Gerhard, Studer, Rudi, Weinhardt, Christof

Year:

2015

Language:

english

File:

PDF, 990 KB

english, 2015

25

[IEEE 2016 49th Hawaii International Conference on System Sciences (HICSS) - Koloa, HI, USA (2016.1.5-2016.1.8)] 2016 49th Hawaii International Conference on System Sciences (HICSS) - Introduction to the Service Analytics Minitrack

Fromm, Hansjoerg, Satzger, Gerhard, Setzer, Thomas

Year:

2016

Language:

english

File:

PDF, 98 KB

english, 2016

26

Rewarding Participation in Service Value Networks

Tobias Conte, Benjamin Blau, Gerhard Satzger, Clemens van Dinther and Christof Weinhardt

Journal:

e-Service Journal

Year:

2011

Language:

english

File:

PDF, 539 KB

english, 2011

27

[IEEE 2016 IEEE 18th Conference on Business Informatics (CBI) - Paris, France (2016.8.29-2016.9.1)] 2016 IEEE 18th Conference on Business Informatics (CBI) - Managing Uncertainty in Industrial Full Service Contracts: Digital Support for Design and Delivery

Schmitz, Bjorn, Duffort, Franziska, Satzger, Gerhard

Year:

2016

Language:

english

File:

PDF, 200 KB

english, 2016

28

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Utilizing Data and Analytics to Advance Service

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 486 KB

english, 2018

29

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Exploring the Value of Data – A Research Agenda

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 537 KB

english, 2018

30

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 631 KB

english, 2018

31

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Bringing Design Science Research to Service Design

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 562 KB

english, 2018

32

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || The Effect of Service Modularity on Flexibility in the Digital Age – An Investigation in the B2B Context

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 365 KB

english, 2018

33

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Exploring Customers’ Internal Response to the Service Experience: An Empirical Study in Healthcare

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 1.24 MB

english, 2018

34

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || An Approach for Customer-Centered Smart Service Innovation Based on Customer Data Management

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 490 KB

english, 2018

35

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Co-creation in Action: An Acid Test of Smart Service Systems Viability

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 225 KB

english, 2018

36

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Service Science Research and Service Standards Development

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 1.40 MB

english, 2018

37

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Crowdsensing-Based Road Condition Monitoring Service: An Assessment of Its Managerial Implications to Road Authorities

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 373 KB

english, 2018

38

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Towards Managing Smart Service Innovation: A Literature Review

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 1.65 MB

english, 2018

39

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Customers Input via Social Media for New Service Development

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 236 KB

english, 2018

40

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Designing Value Co-creation with the Value Management Platform

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 2.06 MB

english, 2018

41

Cognitive computing for customer profiling: meta classification for gender prediction

Hirt, Robin, Kühl, Niklas, Satzger, Gerhard

Journal:

Electronic Markets

Year:

2019

File:

PDF, 793 KB

2019

42

Cognitive computing for customer profiling: meta classification for gender prediction

Hirt, Robin, Kühl, Niklas, Satzger, Gerhard

Journal:

Electronic Markets

Year:

2019

Language:

english

File:

PDF, 793 KB

english, 2019

43

[IEEE 2020 IEEE 22nd Conference on Business Informatics (CBI) - Antwerp, Belgium (2020.6.22-2020.6.24)] 2020 IEEE 22nd Conference on Business Informatics (CBI) - How to Learn from Others: Transfer Machine Learning with Additive Regression Models to Improve Sales Forecasting

Hirt, Robin, Kuhl, Niklas, Peker, Yusuf, Satzger, Gerhard

Year:

2020

File:

PDF, 750 KB

2020